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Reputation Management FAQs

How Long Does it Take to Remove a Negative Review?

The time it takes to remove a review varies. Reviews that clearly violate site guidelines can typically be removed within a few weeks. For reviews that fall into a more ambiguous category, it may take several dispute attempts. Our service includes unlimited review disputes, and we persistently challenge the validity of the review and the reviewer’s account based on guideline violations.

Can You Guarantee Removal?
Unfortunately, we cannot guarantee removal since the final decision is made by the review platform’s support team. The platform must determine if the review truly violates its guidelines.
What If the Review Gets Removed and the Consumer Posts it Again?
If a review is removed and reposted, we’ll be notified and will initiate a new dispute. While Google and Facebook don't notify the reviewer when their review is removed, Yelp does alert the reviewer when they’ve taken down a review.
What is the Dispute Process?
Each review site has its own slightly different process for disputing reviews. For example, on Google, the first step is flagging the review, then waiting seven days for a response. If the review remains active (which is often the case), you can escalate the issue by submitting a formal dispute, which will be reviewed by a Google specialist.
Can I Dispute Reviews Myself?
Yes, it’s possible, but it’s a time-intensive task. Sometimes Google updates you on the progress of disputes, but other times it doesn’t. It often requires ongoing manual effort and persistence to follow up.
Can Negative Reviews Be Removed from Review Sites?
Yes, each review site has its own set of terms and conditions that reviews must comply with. Many consumers don’t read these terms when posting their reviews. When we dispute a review, we base our argument on these terms, and if the review violates them, we can get it removed.
What Are Common Reviews That Can Be Removed During the Dispute Process?

The reviews most likely to be removed are those that violate a review site’s terms, including:

  • Spam or promotional content
  • Personal attacks from a former employee
  • Competitor reviews
  • Reviews for the wrong location
How Many Review Sites Do You Dispute Reviews On?

We handle reviews on over 100 well-known review platforms, including Google, Facebook, Yelp, TripAdvisor, Angi, Healthgrades, and many more.

Do You Remove Negative Search Results or Landing Pages?

We do not remove search results or landing pages. Our focus is strictly on disputing and removing reviews from reputable sites. We do not engage with platforms like RipOff Report, Pissed Consumer, or personal blogs.

Why Is It Important to Remove Reviews that Violate Terms & Conditions?

Negative reviews that violate site guidelines can lead to a loss of customers. A recent survey showed that 80% of consumers avoid businesses because of a negative review they encountered online.

Why Should I Respond to My Online Reviews?

Responding to reviews, whether positive or negative, is essential since 90% of consumers read responses, and 70% expect a reply within a week. Responding with relevant keywords can also improve your business’s local search ranking on Google.

What Reviews Should I Respond to and How Often?

We recommend responding to all reviews, both positive and negative, within 24 to 48 hours. Engaging with your customers shows you value their feedback and helps build a strong online reputation.

How Do I Use Reviews to Improve My Business?

To leverage online reviews:

  • Respond to both positive and negative reviews to engage with your customers.
  • Encourage reviews from satisfied customers.
  • Incorporate keywords in your responses to improve your SEO.
  • Monitor review performance across different platforms, such as Google, Yelp, and Facebook.

For easy access to your reviews and monitoring across all locations, you can log in to our Reputation Management Portal.

Google Account Management

How Do I Add Managers to My Google Ads Account?

To add a manager to your Google Ads account:

  1. Sign in to your Google Ads account.
  2. Click the Tools and Settings icon (the wrench icon) in the upper right corner.
  3. Under the Setup section, click Account access.
  4. Click the + button to invite a new user.
  5. Enter the email address of the person you wish to add and select the appropriate access level (e.g., Standard, Admin).
  6. Click Send Invitation. The recipient will receive an email and must accept the invitation to gain access.
How Do I Add Managers to My Google Analytics Account?

To add a manager to your Google Analytics account:

  1. Log in to your Google Analytics account.
  2. Click Admin in the bottom left corner.
  3. In the Account or Property column (depending on the level of access), click Account Settings.
  4. Under Account Settings, select Account Access Management.
  5. Click the + button, then select Add users.
  6. Enter the email address of the person you want to add and choose their access level (Read & Analyze, Collaborate, Edit, or Manage Users).
  7. Click Add to complete the process.
How Do I Add Managers to My Google Business Profile (GBP)?

To add a manager to your Google Business Profile:

  1. Open your Google Business Profile.
  2. Click Menu > Business Profile Settings > People and Access.
  3. Click Add, then enter the email of the person you want to add.
  4. Select Manager (or another appropriate access level) and click Invite.
How Do I Track My Campaign Performance in Google Analytics?

To track the performance of your Google Ads campaigns within Google Analytics:

  1. Ensure your Google Ads account is linked to Google Analytics.
  2. In Google Analytics, go to the Acquisition section.
  3. Under Google Ads, you’ll see campaign data, including clicks, conversions, and return on ad spend (ROAS).
  4. Create Goals and Conversion Tracking in Analytics to measure how well your ads are driving desired actions.

You can also log in to our Analytics Portal for easy access and viewing of your campaign data in one place.

What Is the Difference Between Google Ads and Google Analytics?

Google Ads is used to run paid campaigns, target specific audiences, and track conversions from ads. It focuses on creating and managing paid ads across search, display, and video platforms.

Google Analytics is used to monitor website traffic and user behavior. It provides insights into how visitors interact with your site, including users who come from paid ads.

Google Ads helps track ad effectiveness, while Google Analytics provides a broader view of your website's performance.

Why Is Local Search Ranking Important for My Business?

Local search ranking is critical because it helps your business appear in local searches on Google, driving more traffic and sales. To improve your local ranking:

  • Optimize your Google Business Profile with accurate information.
  • Encourage customer reviews and respond to them.
  • Use relevant local keywords on your website.
Sending Review Requests to Generate More Reviews

Generating reviews is essential for building your online reputation. Our review request tools make it easy to request reviews from your customers via email or SMS.

What Are Review Requests?

A review request is a message sent to your customers asking them to leave a review for your business. You can customize the message and select which platforms to request reviews on.

Setting Up Review Requests

To set up review requests, go to the Review Requests page in the dashboard. From there, configure your settings including enabling email or SMS, adding your business logo, and choosing the frequency of requests.

Sending Review Requests

Once set up, you can send review requests:

  • Individually via the Review Tool
  • In bulk via CSV upload
  • Using third-party integrations like Housecall Pro
Monitoring Review Requests

Track the status of your review requests by visiting the Review Requests page in the dashboard, where you’ll see how many requests were sent via email or SMS and whether they resulted in reviews.

How to Log in and Manage Reviews

For easy tracking and managing your reviews, you can log in to our Reputation Management Portal.

Campaign Performance & Analytics

How Do I Track My Campaign Performance in Google Analytics?

To track the performance of your Google Ads campaigns within Google Analytics:

  1. Ensure your Google Ads account is linked to Google Analytics.
  2. In Google Analytics, go to the Acquisition section.
  3. Under Google Ads, you’ll see campaign data, including clicks, conversions, and return on ad spend (ROAS).
  4. Create Goals and Conversion Tracking in Analytics to measure how well your ads are driving desired actions.

You can also log in to our Analytics Portal for easy access and viewing of your campaign data in one place.

What Is the Difference Between Google Ads and Google Analytics?

Google Ads is used to run paid campaigns, target specific audiences, and track conversions from ads. It focuses on creating and managing paid ads across search, display, and video platforms.

Google Analytics is used to monitor website traffic and user behavior. It provides insights into how visitors interact with your site, including users who come from paid ads.

Google Ads helps track ad effectiveness, while Google Analytics provides a broader view of your website's performance.

Why Is Local Search Ranking Important for My Business?

Local search ranking is critical because it helps your business appear in local searches on Google, driving more traffic and sales. To improve your local ranking:

  • Optimize your Google Business Profile with accurate information.
  • Encourage customer reviews and respond to them.
  • Use relevant local keywords on your website.
Sending Review Requests to Generate More Reviews

Generating reviews is essential for building your online reputation. Our review request tools make it easy to request reviews from your customers via email or SMS.

What Are Review Requests?

A review request is a message sent to your customers asking them to leave a review for your business. You can customize the message and select which platforms to request reviews on.

Setting Up Review Requests

To set up review requests, go to the Review Requests page in the dashboard. From there, configure your settings including enabling email or SMS, adding your business logo, and choosing the frequency of requests.

Sending Review Requests

Once set up, you can send review requests:

  • Individually via the Review Tool
  • In bulk via CSV upload
  • Using third-party integrations like Housecall Pro
Monitoring Review Requests

Track the status of your review requests by visiting the Review Requests page in the dashboard, where you’ll see how many requests were sent via email or SMS and whether they resulted in reviews.

How to Log in and Manage Reviews

For easy tracking and managing your reviews, you can log in to our Reputation Management Portal.

Review Management & Request Tools

How Do I Track My Campaign Performance in Google Analytics?

To track the performance of your Google Ads campaigns within Google Analytics:

  1. Ensure your Google Ads account is linked to Google Analytics.
  2. In Google Analytics, go to the Acquisition section.
  3. Under Google Ads, you’ll see campaign data, including clicks, conversions, and return on ad spend (ROAS).
  4. Create Goals and Conversion Tracking in Analytics to measure how well your ads are driving desired actions.

You can also log in to our Analytics Portal for easy access and viewing of your campaign data in one place.

What Is the Difference Between Google Ads and Google Analytics?

Google Ads is used to run paid campaigns, target specific audiences, and track conversions from ads. It focuses on creating and managing paid ads across search, display, and video platforms.

Google Analytics is used to monitor website traffic and user behavior. It provides insights into how visitors interact with your site, including users who come from paid ads.

Google Ads helps track ad effectiveness, while Google Analytics provides a broader view of your website's performance.

Why Is Local Search Ranking Important for My Business?

Local search ranking is critical because it helps your business appear in local searches on Google, driving more traffic and sales. To improve your local ranking:

  • Optimize your Google Business Profile with accurate information.
  • Encourage customer reviews and respond to them.
  • Use relevant local keywords on your website.
Sending Review Requests to Generate More Reviews

Sending Review Requests to Generate More Reviews

Generating reviews is essential for building your online reputation. Our review request tools make it easy to request reviews from your customers via email, SMS, or QR code.

What Are Review Requests?

A review request is a message sent to your customers asking them to leave a review for your business. You can customize the message and select which platforms to request reviews on.

Setting Up Review Requests

To set up review requests, go to the Review Requests page in the dashboard. From there, configure your settings, including:

  • Enabling email or SMS
  • Adding your business logo
  • Choosing the frequency of requests
  • Customizing your message and selecting review platforms

Sending Review Requests

Once set up, you can send review requests in several ways:

  • Individually via the Review Tool
  • In bulk via CSV upload
  • Using third-party integrations like Housecall Pro
  • Via SMS, which has shown a higher success rate for getting reviews, or QR code for easy access through customer devices.

Monitoring Review Requests

Track the status of your review requests by visiting the Review Requests page in the dashboard. You’ll be able to see how many requests were sent via email or SMS and monitor if they resulted in reviews. The SMS link tends to have a higher success rate due to its immediacy.

How to Log in and Manage Reviews

For easy tracking and managing your reviews, you can log in to our Reputation Management Portal and keep track of your review requests in one centralized location.